This Privacy Policy explains what personal data 11f999 collects from players in Bangladesh and elsewhere, how that data is used, who it is shared with, and the rights available to you regarding your information.
Summary: 11f999 collects only the data necessary to operate your player account securely, process payments in BDT, comply with anti-fraud obligations, and improve your experience on the platform. We do not sell your personal data to third parties. This policy is written in plain English so you can understand exactly how your information is handled.
11f999 ("we", "us", "our") operates the online casino and sports betting platform accessible at https://11f999.vip. This Privacy Policy describes how 11f999 collects, uses, stores, and discloses personal data relating to individuals ("you", "your", "the player") who visit, register on, or otherwise interact with the 11f999 platform.
This Privacy Policy applies to all products and services offered by 11f999, including casino games, live dealer tables, sports betting markets, promotional programmes, and customer support communications. It should be read alongside our Terms & Conditions, which govern the overall relationship between you and 11f999.
By registering an account with 11f999 or continuing to use the platform after this Privacy Policy has been updated and published, you acknowledge that you have read and understood its contents. If you do not agree with this policy, please do not use the 11f999 platform.
This document is published in English and the English text is the authoritative version. 11f999 may provide translations for reference, but the English version prevails in all cases of inconsistency.
11f999 is the data controller responsible for the personal data collected through the 11f999 platform. As data controller, 11f999 determines the purposes and means by which your personal data is processed. All data protection queries, subject access requests, and complaints relating to data processing by 11f999 should be directed to our support team at the contact details provided in Section 15 of this policy.
11f999 operates as an offshore platform. Players are responsible for ensuring that their access to the platform and the associated transfer of their personal data is consistent with the laws applicable in their own jurisdiction, including any Bangladeshi regulations governing the transmission of personal data to offshore service providers.
11f999 collects the following categories of personal data from players:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number, passport number | Registration; KYC verification |
| Contact Data | Mobile number, email address, city/district (e.g., Dhaka, Chittagong, Sylhet) | Registration; account updates |
| Financial Data | bKash/Nagad/Rocket wallet numbers, bank account details, Visa/Mastercard last four digits, transaction history, BDT balances | Deposit/withdrawal processing; fraud prevention |
| Account Data | Username, encrypted password, account preferences, bonus history, gameplay records | Ongoing platform use |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Each platform visit |
| Usage Data | Pages visited, games played, bet amounts, session durations, clickstream data | Ongoing platform use |
| Communications Data | Live chat transcripts, support email content, feedback submissions | When you contact support |
| Verification Documents | Copies of government-issued ID, selfie photographs, proof of address documents | KYC verification process |
11f999 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data except where such information appears incidentally in identity documents submitted for KYC verification, in which case it is processed solely for the purpose of that verification and not used for any other purpose.
11f999 collects personal data through the following channels:
11f999 processes your personal data for the following purposes, each supported by a corresponding legal basis:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your player account | Performance of contract |
| Processing deposits and withdrawals in BDT | Performance of contract |
| Verifying your identity and age (18+) via KYC | Legal obligation; legitimate interests |
| Preventing fraud, money laundering, and account abuse | Legal obligation; legitimate interests |
| Providing customer support and resolving disputes | Performance of contract; legitimate interests |
| Sending transactional communications (account alerts, withdrawal confirmations) | Performance of contract |
| Sending promotional communications and bonus offers | Consent (opt-in); legitimate interests |
| Improving platform performance, game selection, and user experience | Legitimate interests |
| Enforcing our Terms & Conditions | Legitimate interests; legal obligation |
| Complying with applicable laws and regulatory requirements | Legal obligation |
Withdrawing consent: Where 11f999 relies on your consent as the legal basis for processing (for example, sending promotional emails), you have the right to withdraw that consent at any time by contacting support at [email protected] or updating your communication preferences in your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
11f999 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. Your data may be shared with the following categories of recipients strictly as necessary to operate the platform and fulfil our legal obligations:
All third-party recipients of personal data are required to handle that data in accordance with applicable data protection standards and, where applicable, subject to a written data processing agreement with 11f999.
11f999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or operational obligations. The following general retention periods apply:
When personal data is no longer required, 11f999 securely deletes or anonymises it in accordance with our internal data destruction procedures.
11f999 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:
Your responsibility: While 11f999 takes data security seriously, no platform can guarantee absolute security. You are responsible for keeping your 11f999 login credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.
The 11f999 platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience. A cookie is a small text file stored on your device when you visit a website. 11f999 uses the following categories of cookies:
You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies may affect the functionality of certain platform features. 11f999 does not use cookies to serve third-party advertising or to track your activity across unrelated websites.
As an individual whose personal data is processed by 11f999, you have the following rights in relation to that data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within a reasonable period, typically within 30 days.
Request a copy of the personal data 11f999 holds about you and information about how it is being used.
Request correction of any inaccurate or incomplete personal data held about you in your 11f999 account.
Request deletion of your personal data where it is no longer necessary, subject to our legal retention obligations.
Request that we restrict processing of your data while a complaint or accuracy query is being resolved.
Request your personal data in a structured, machine-readable format for transfer to another service provider.
Object to processing based on legitimate interests, including direct marketing communications from 11f999.
Where 11f999 is unable to fulfil a request — for example, because retention is required by law or because the request conflicts with fraud prevention obligations — we will explain the reason in writing. We will not charge a fee for exercising any of these rights under normal circumstances.
The 11f999 platform is strictly intended for adults aged 18 and above. 11f999 does not knowingly collect personal data from persons under the age of 18. Registration requires confirmation that the user is at least 18 years of age, and 11f999 reserves the right to request age verification documents at any time.
If 11f999 becomes aware that personal data has been collected from a person under 18 without parental consent, we will take immediate steps to delete that data, close the associated account, and return any deposited funds in accordance with our Terms & Conditions. If you believe a minor has registered an account on the 11f999 platform, please contact us immediately at [email protected].
11f999 operates as an offshore platform and your personal data may be transferred to, stored in, and processed in countries outside of Bangladesh. These countries may have data protection laws that differ from those in Bangladesh. Where such transfers occur, 11f999 takes steps to ensure that appropriate safeguards are in place to protect your personal data, including the use of data processing agreements with receiving parties that incorporate data protection obligations consistent with recognised international standards.
By registering an account and using the 11f999 platform, you acknowledge and consent to the transfer of your personal data to 11f999's offshore infrastructure and to the third-party service providers described in Section 6 of this policy, wherever those parties are located.
The 11f999 platform integrates third-party game content from providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, PG Soft, Spribe, and Ezugi. These providers operate their own privacy policies in relation to data collected within their game environments. 11f999 is not responsible for the privacy practices of third-party game providers, and we recommend reviewing their policies separately.
The 11f999 platform does not contain links to unaffiliated external websites. Should you navigate away from the 11f999 platform to any third-party website, this Privacy Policy does not apply to data collected on those external sites.
11f999 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. Revised versions will be published on this page with an updated effective date. Where changes are material, 11f999 will endeavour to notify registered players via the email address associated with their account or via an in-platform notification.
We encourage you to review this Privacy Policy periodically to stay informed about how 11f999 handles your personal data. Your continued use of the 11f999 platform after a revised policy has been published constitutes your acceptance of those changes.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 11f999 has handled your personal data, please contact our support team using the details below. All correspondence is handled in English.
Email: [email protected]
Support hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
Response time: We aim to acknowledge all data-related requests within 5 business days and resolve them within 30 days
If you are not satisfied with 11f999's response to a data-related complaint, you may have the right to escalate the matter to a relevant data protection authority or regulatory body in your jurisdiction. 11f999 will cooperate with any such authority in the resolution of complaints.
For urgent account security concerns — such as suspected unauthorised access to your 11f999 account — please contact us via live chat from within the platform for the fastest response.
Six core commitments that underpin data privacy at 11f999 for every player in Bangladesh
Every data exchange between your device and 11f999 is protected by SSL/TLS encryption. Your login credentials, BDT transaction details, and personal information travel securely across the network at all times.
11f999 never sells, rents, or trades your personal data to unaffiliated third parties for marketing purposes. Your information is used solely to operate your account and improve your experience on the platform.
Identity verification at 11f999 protects both the player and the platform. KYC data is handled by regulated verification partners, stored securely, and retained only for the minimum period required by applicable obligations.
11f999 collects only the personal data that is genuinely necessary to deliver the platform's services. We do not collect sensitive categories of data beyond what is incidentally present in KYC documents submitted by players.
You can access, correct, restrict, or request deletion of your personal data at any time by contacting the 11f999 support team. Marketing preferences can be updated directly from your account dashboard.
Our support team is available around the clock to handle data access requests, privacy questions, and account security concerns. Reach us any time via live chat or at [email protected].
Now that you know exactly how your data is protected, explore everything 11f999 has to offer — from live casino tables to BPL cricket betting, all in BDT with 24/7 support.
18+ only. Gambling involves financial risk. Please play responsibly.